Operated by Verizon Communications Inc.. FinePrint checks these documents up to four times a day and records each change here.
Change history
October 17, 2026 · Privacy Policy · high impact · Historical, imported
If you elect to participate, we may disclose limited information to Glance to verify your eligibility, provide you with your earned Verizon Dollars, and for customer support.
Verizon's privacy policy, updated October 2026, adds a new section on the Glance lockscreen app, which Verizon Dollars participants can use to earn rewards. It also updates opt-out and privacy-request instructions for Visible Merch, Straight Talk, and SafeLink, and it now describes incentives as including loyalty programs. If you take part in Verizon Dollars through Glance, Verizon may share limited information with Glance to check eligibility, pay your rewards, and provide support. If you consent, Glance may also collect and use personal information, including sensitive personal information, for purposes such as interest-based advertising under its own privacy policy, and you can stop participating by uninstalling the app. Before your next renewal or if you use Verizon Dollars or Glance, read Glance's privacy policy and decide whether to opt in, and use the 'Your Privacy Choices' links for your brand to review your options.
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October 2, 2026 · Privacy Policy · high impact · Historical, imported
Verizon, Verizon Value, and Visible may disclose or sell the personal information of Connecticut, Delaware, Minnesota, Oregon and Rhode Island consumers to the third parties included in the following Third-Party Privacy Disclosures.
Verizon removed its voice authentication (voiceprint) provisions and kept facial authentication, where face scans are deleted after each use. It also changed the Frontier marketing-call opt-out number from 1-800-921-8101 to 1-866-403-3606, replaced the Visible Merch and Visible Offers cookie opt-out steps with a 'Your Privacy Choices' page, expanded the state section to cover Connecticut, Delaware, Minnesota, Oregon and Rhode Island, and added 'may disclose or sell' language for personal information shared with named third parties. If you live in one of those five states, you now have a stated right to request the list of third parties that Verizon, Verizon Value or Visible may disclose or sell your personal information to. Voice authentication is no longer described, so if you enrolled a voiceprint, the document no longer explains how it is handled. Before your next renewal or plan change, read the Third-Party Privacy Disclosures and the 'Your Privacy Choices' page, and use the current opt-out number if you want to limit marketing calls. If you live in Connecticut, Delaware, Minnesota, Oregon or Rhode Island, you can request the third-party list through the process the document describes.
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September 4, 2026 · Privacy Policy · low impact · Historical, imported
Frontier customers may opt out of marketing-related calls by calling 1-800-921-8101.
The phone number Frontier customers can call to opt out of marketing-related calls was changed from 1-800-921-2101 to 1-800-921-8101. The rest of the sentence is the same. If you have a Frontier account and want to stop marketing calls, the number you use is now 1-800-921-8101 instead of the old one. Calling the old number may not work. Before calling, confirm the new number on Verizon's official privacy page or by contacting customer support, since the listed number has changed. If you have Frontier service, you can also check your account's contact preferences.
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July 1, 2026 · Privacy Policy · medium impact · Historical, imported
When you participate in a Loyalty Program, you agree to the terms of that Loyalty Program and may revoke your participation depending on the Loyalty Program by contacting us as described in the Loyalty Program terms.
The privacy policy now covers Frontier customers alongside Verizon and Verizon Value, and it adds a new Loyalty Programs section. That section says that joining a loyalty program means agreeing to that program's terms, and that you can leave by following the instructions in those terms. If you enroll in a Verizon loyalty program, the program's own terms govern how you leave it, and those terms may set different rules for your information than the main privacy policy does. Some of the updated contact and opt-out steps also changed, so older instructions may no longer match the current process. If you are enrolled in any loyalty program, read its terms and note how to cancel before your next renewal or billing date. You can also check your privacy choices in My Verizon or the Privacy Dashboard, since the opt-out paths have been updated.
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May 23, 2026 · Privacy Policy · medium impact · Historical, imported
Fios and Frontier internet customers are included in the Relevant Online Advertising program unless you opt out.
Frontier internet customers are now included in Verizon's Relevant Online Advertising program by default, alongside Fios internet customers, unless they opt out. The policy also adds Frontier opt-out options, a statement that personal information is not used to train large language models, and new contact paths for Frontier and Visible privacy requests. If you are a Frontier internet customer, your online activity may now be used for relevant online advertising unless you choose to opt out. The policy also says it may use information it collects to make inferences about you, such as your approximate city and state based on your IP address. Before your next renewal or billing date, check your privacy preferences in My Verizon or the frontier.com/cpni page (or the Frontier Privacy Webform) and opt out if you do not want this advertising use. Keep a record of the date you made the change.
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February 11, 2026 · Privacy Policy · low impact · Historical, imported
The types of information Verizon, or service providers acting on our behalf, collect depends on your use of our products and services and the ways that you interact with us.
The privacy notice now refers to 'Verizon' instead of 'Verizon Value' when describing who collects information. The rest of the sentence is the same, so the wording appears to be a name cleanup rather than a new collection practice. Based on this diff, the description of what information is collected and why stays the same, so the change is unlikely to affect your data in a meaningful way. It's still worth confirming that 'Verizon Value' wasn't a separate entity whose data practices you'd been relying on. Check the full current privacy notice on Verizon's website, and if you're unsure whether 'Verizon Value' was a separate company or product, contact Verizon's customer service before your next renewal date.
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January 13, 2026 · Privacy Policy · medium impact · Historical, imported
The types of information Verizon Value, or service providers acting on our behalf, collect depends on your use of our products and services and the ways that you interact with us.
The privacy policy now names "Verizon Value" instead of "Verizon" in the sentence about what information is collected. The rest of the sentence is word-for-word the same. The wording doesn't change what kinds of information are collected, but it's unclear which entity is meant, since "Verizon Value" isn't named elsewhere in this excerpt and may be a typo or a different company. Check the policy's definitions section to see whether "Verizon Value" is defined and how it relates to Verizon. Before your next renewal or plan change, search the full privacy policy for "Verizon Value" and see whether it's defined, and ask Verizon customer service to confirm which company holds your data if the policy doesn't say.
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December 20, 2025 · Privacy Policy · low impact · Historical, imported
Rhode Island defines "sale" as the exchange of personal data for monetary or other valuable consideration.
Verizon's privacy policy added a sentence explaining that, under Rhode Island law, a "sale" of personal data means exchanging it for money or other valuable consideration. No existing sentences were removed. This is a definition for Rhode Island residents rather than a change to how Verizon handles your data, so it does not by itself signal new sharing or selling. It mainly clarifies how the state's privacy law applies to the company's practices. If you live in Rhode Island, you can check the policy's section on sharing or selling personal data and your state privacy rights before your next renewal date.
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December 19, 2025 · Privacy Policy · high impact · Historical, imported
Verizon, Verizon Value, and Visible may sell the personal information of Rhode Island consumers to the third parties included in the following Third-Party Privacy Disclosures.
The updated Verizon privacy policy adds Indiana, Kentucky, and Rhode Island to the lists of states with privacy-law rights, and removes Illinois, Maine, Nevada, and Washington from the general state list. It adds a Rhode Island section saying Verizon, Verizon Value, and Visible may sell Rhode Island consumers' personal information to the third parties in the linked Third-Party Privacy Disclosures. Instructions for Visible Community users were removed, along with some related opt-out and account steps. If you live in Rhode Island, the policy now states that your personal information may be sold, and it lists the buyers in a separate disclosure. If you used the Visible Community site, the policy no longer gives you instructions for accessing, correcting, deleting, or opting out through that site. Before your next renewal or plan change, open the Rhode Island section and the linked Third-Party Privacy Disclosures to review the listed buyers, and check your account's privacy settings or the Visible Data and Privacy Portal for opt-out options.
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October 1, 2025 · Privacy Policy · medium impact · Historical, imported
We do not use or disclose sensitive personal information beyond what is needed to provide the products and services you request, with your consent, or for other purposes specified in the law.
The policy now covers Verizon Value and Visible customers explicitly, and it lists more data types, including username and password, biometric identifiers, and profile details. The sensitive-information section was shortened: the old 'right to limit' explanation and the statement that no limit option is offered were removed. Opt-out processing time for marketing dropped from 30 days to 10 days, and the facial recognition sentence was removed. For you, this means Verizon says it uses sensitive personal information only as needed for the service, with your consent, or as the law allows. The shorter wording no longer spells out whether you can limit that use, so it is less clear what control you have. Marketing opt-outs should now take effect faster, and Visible and Verizon Community users have separate opt-out pages. Before your next renewal, review your privacy preferences in My Verizon or the Visible Your Privacy Choices page and turn off any marketing or identity-verification sharing you do not want. Allow up to 10 days for those changes to take effect, and check back to confirm they stuck.
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September 30, 2025 · Privacy Policy · low impact · Historical, imported
Submit a privacy inquiry form.
The privacy policy previously said that Verizon Wireless or Home services customers may submit a privacy inquiry form. That wording was replaced with a shorter, general instruction: 'Submit a privacy inquiry form.' The form itself appears to be available to anyone asking a privacy question, not only to Wireless or Home customers, and the edit mainly simplifies the wording. The change looks like a clarity edit with low impact on your day-to-day service. If you need to ask Verizon a privacy question, look for the privacy inquiry form linked in the current privacy policy and confirm which account types it covers before you submit it.
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September 23, 2025 · Privacy Policy · high impact · Historical, imported
Certain Verizon Value brands share information that identifies you with our partner, Prove, who verifies your identity to facilitate your interactions with third parties, such as banks.
The policy now says certain Verizon Value brands (such as Total Wireless, Straight Talk, Tracfone, and Simple Mobile) share information that identifies you with partner Prove, which verifies identity for your interactions with third parties like banks. Prove also uses this information to help third parties make decisions on credit applications you submit to them, and you can opt out through the 'Your Privacy Choices' link on the brand's website. If you use one of these brands, your identifying details may be passed to Prove and used to verify you and to inform a bank's or other lender's credit decisions on applications you make. The policy does not say how much weight those decisions receive. Check the 'Your Privacy Choices' link on your brand's website to see whether you want to opt out of this sharing, and do so before your next renewal or any credit application if that matters to you.
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June 27, 2025 · Privacy Policy · low impact · Historical, imported
Verizon Wireless or Home services customers may submit a privacy inquiry form.
The privacy policy now says Verizon Wireless and Verizon Home customers can submit a privacy inquiry form, and Verizon Value customers can instead email privacy@tracfone.com. The older line simply told everyone to submit a privacy inquiry form. The main change is that the way to raise a privacy question now depends on which Verizon service you have, with Verizon Value customers given a separate email address. Nothing in these edits appears to change how your personal data is collected or used. Check which Verizon service you have, and if it is Verizon Value, use the privacy@tracfone.com address for any privacy questions before you need to contact them.
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May 1, 2025 · Privacy Policy · high impact · Historical, imported
We sell or share personal information with social media networks and advertising technology companies, including those present on our websites,
Verizon's privacy policy now says outright that it sells or shares personal information with social media networks and advertising technology companies, including those on its websites. These companies can combine that data with what they collect from your activity on other sites to target ads to you. The update also adds more state privacy laws and expands disclosures about automated tools, including AI, used for marketing. Your browsing and account information may be passed to social media and ad companies, which can use it to build profiles and show you more targeted ads on and off Verizon's sites. Many of these sharing programs are on by default, so you would need to opt out to limit them. Before your next renewal, open My Verizon or the My Verizon app, go to Edit profile & settings > Privacy preferences, and review which programs (such as Custom Experience and Relevant Online Advertising) are turned on. You can also call 866-211-0874 to change these settings.
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December 19, 2024 · Privacy Policy · medium impact · Historical, imported
Our programs include Relevant Online Advertising, and Fios TV market research and audience measurement.
Verizon's privacy policy now lists two data-use programs by name: Relevant Online Advertising, and Fios TV market research and audience measurement. No sentences were removed. Verizon is saying it may use information about your online activity and Fios TV viewing to target ads and measure audiences. The notice doesn't show whether these programs are new or already running, and the excerpt doesn't say what choices you have to opt out. Before your next billing or renewal date, check the privacy or advertising preferences in your Verizon account and read the full policy section on these programs so you know which opt-out options, if any, are available.
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December 18, 2024 · Privacy Policy · medium impact · Historical, imported
To do this we may generate unique identifiers from your email or mobile telephone number.
The policy now says Verizon may create unique identifiers from your email address or mobile phone number so it can deliver marketing on its own and third-party sites and apps. Advertising companies may also use your email address to build identifiers linked to you or your devices, both on and off Verizon's properties. Much of the rest of the update swaps 'share' for 'disclose' and adds opt-out phone numbers and California sale/sharing language. For you, this means Verizon and its advertising partners may be able to match your contact details to your devices and browsing so you can be targeted with ads across other websites and apps. Opting out of marketing calls, mail, or door-to-door marketing is still possible, but the update makes clear that identifier-based ad targeting is part of how Verizon reaches you. Before your next renewal or plan change, review Verizon's privacy settings and marketing preferences, and use the opt-out numbers listed in the policy (1-800-922-0204, or 1-800-VERIZON for Fios customers) if you do not want your contact details used this way.
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